A&O Mounted Patrol Security and Kel
Executive Services provide a wide range
of security services for clients in many
industries. These case studies give a
snapshot of the services and show the
many ways professional security can help
foster public safety.
Music
Amphitheaters
Business Improvement Districts
Retail
Sports
Certified Mounted Training
"The important thing to remember is that the mounted patrol is an effective crime deterrent AND a comfort factor to our customers. We get rave reviews from everyone; they love seeing the riders. The mounted patrol officers act as our public relations ambassadors every day. I have not heard of any instances where the patrols were installed that they were not a quick success."
- Frank Robinson, Former President of The Woodlands Township, TX, 1996 to 2008.
"The key to our security philosophy is that our audience is one that if treated with respect, it responds with respect....The type of fans that come to our festivals enjoy having the mounted patrol there. It is something they look forward to....It gives them a sense that it is a safe environment."
- Rick Farmen, Promoter, Bonnaroo Music Festival, Manchester, Tennessee
“Frank and his company bring a number of things to the party when they work PHISH shows. His crew is well trained in dealing with crowds. They are great about interacting with the crowd in a positive manner and not simply yelling at people. Frank understands the big picture of security and staffing and I think you will find him an asset not only in utilizing his company but also in planning for events as well.”
- Richard Glasgow, Tour Manager for PHISH, INC. and Trey Anastasio
"What the mounted patrol does for us is it gives the presence and the ability to adapt quickly to situations, like moving large crowds--redirecting crowds from a busy gate to another gate, for instance....What they do very well is come into every situation after doing their homework. Our motto is Rock to Bach, and the mounted patrol can just as easily apply sensitivity at a children's concert as exert control at an alternative concert."
- Jeff Young, Vice President, Cynthia Woods Mitchell Pavilion, The Woodlands Township, Texas
"After picking up a man in respiratory distress, we faced the grueling task of getting to the field hospital through the nightime crowds. As we started to leave, six horses and riders came out in front of us and cut a wedge through the crowd for us to follow. It was like the Red Sea parting."
- Lee Phillips, Peacemaker Medical Crew, Bonnaroo Music & Camping Festival, Manchester, TN
“I wanted to take a moment to tell you about my first Bonnaroo experience (2007). How great was it to see the Police in Concert! AND how great was it to see such professional, friendly and courteous mounted patrol. These professional riders and their excellent horses enhanced my experience by making me feel very safe while walking around the farm and seeing all the sites. Thank you.”
— Kristine R., Scarborough, Maine. Email sent via A&O Web site.
“Not only are the riders professional in their actions, but in their appearance also. I would not hesitate to recommend Alpha & Omega Services to any company looking for a professional, dependable security service.”
- Denise Flukinger, Assistant Property Manager, Town & Country Village Shopping Center, Houston, TX.
“Your primary function as remote perimeter security patrols quickly changed as the private security plans became inadequate...critical emergency access roads had to be cleared and maintained and your service was called upon. The professionalism and demeanor of you and your entire unit played a primary role in making this event (Woodstock '94) a safe one for all involved.”
- Major William J. DeBlock, Troop Commander, New York State Police.
“Your services came highly recommended from both the Fair Park staff as well as the Dallas Police Department. It was obvious to me at the conclusion of Game One (of World Cup Soccer) that I did not have to concern myself with the job performance, professionalism and dedication of your staff. It was a great relief to know that at least one entity in our efforts was well trained and professionally attired, as well as portraying the utmost professionalism in their interaction with World Cup officials, vendors, personnel and the fans. It was very evident that the A&O Mounted Security Patrol was well respected by visitors, broadcasters and members of the World Cup organization alike.”
- Robert A. Twynham, U. S. Secret Service-Retired, Venue Security Manager, World Cup USA 1994, Inc.
“Your company played an important role in making the Woodstock II Festival the resounding success that it has become.”
- Robert Disney, Director, Security, Safety & Flight Operations, Woodstock '94.
"Physically, the view of a horse helps prevent crime: You don't want to argue with something that big....Constantly, we get calls, usually to compliment a specific officer or to simply thank us for having the officers there."
- Stephen Sumner, Vice President of Operations and Public Safety for The Woodlands Township, Texas. As quoted in Security Management, April 2002.
"Being a single woman, I cannot tell you how relieved I was when I found out that there are security guards on horses to keep the (shopping mall) parking lots safe. Mr. Alan Dunn is absolutely the friendliest and most personable security guard I've every met! He stayed until I was safely in my car. Now I won't be afraid to go shopping at night."
- Anita Slogsdill, Arlington, Texas. Excerpt from a letter to A&O corporate office.
"I just want to let you know how much we appreciate Trooper John Fryar and all the other wonderful guys (and horses) for their services. At least one security personnel is always around our door at closing time. The other women and I are very thankful for the peace of mind this gives us."
- Sherry Self, Pink Cowboys Children's Clothing & Accessories, The Woodlands, Texas. Excerpt from a letter to The Woodlands Township management office.
"Just a word of praise for your employees, members of the A&O Mounted Security Patrol at Meyerland Shopping Plaza....My husband and I have long commented about the patrol--how effective it seems to be and especially what a pleasant touch it brings to a busy shopping scene....I'm sending a copy of this fan letter to the management office of Meyerland Plaza to let them know that their Mounties are not just security officers but a fine attraction for adults as well as the children we've seen admiring the horses and their riders. Hope they are a permanent attraction."
- Barbara Arthur, Houston, Texas. Excerpt from a letter to A&O corporate office.
"It makes me feel so much safer to know that your company is handling security at Bonnaroo (Music and Camping Festival). I've already seen your great work at other PHISH events. The horses are always beyond beautiful and your employees are so respectful and nice. Have a wonderful experience. I look forward to seeing the beautiful animals. Peace to you."
- Gina, Florida. Posted via the jambands.com website following an interview with Frank Keller, CEO of A&O.